Help Desk Analyst Jobs in Livonia, MI (3)
IT Help Desk Analyst 1 (evening shift) - HYBRID (2 days per week onsite)
Trinity Health
Livonia, MI
New
Hybrid
Vision Insurance
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
Trinity Health
Livonia, MI
Hybrid
Vision Insurance
Helpdesk Analyst - Detroit, MI
Digital Technology Solutions
Detroit, MI
New
Epicor CMS Systems Analyst
NuTechs
Bloomfield Hills, MI
New
Remote Service Desk Technician - Level 1 - Intl (Philippines/Lat
Insight Global
🌎 Remote
Remote
Job Description
Working as a Help Desk Analyst in Livonia, MI
There are 3 Help Desk Analyst opportunities available in Livonia, MI all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Livonia, MI
Help Desk Analysts in Livonia, MI Resume Data
Average Experience for Help Desk Analysts in Livonia, MI
- More than 10 years: 56%
- 6-10 years: 31%
- 3-5 years: 11%
- 1-2 years: 2%
- Less than 1 year: 0%
Educational Background for Help Desk Analysts in Livonia, MI
- Bachelors: 44%
- Diploma: 22%
- Associates: 19%
- Masters: 14%
- Doctorate: 1%
Top Skill for Help Desk Analysts in Livonia, MI
- Technical support: 19%
- Customer focus & orientation: 17%
- Basic computer skills: 11%
- Technical support: Customer situations: 11%
- Attention to detail: 11%
- Work style: Reliability: 9%
- Customer service: 7%
- Call center customer service: 5%
- Verbal communication: 5%
- Spreadsheets with Microsoft Excel: 4%
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