Help Desk Analyst Jobs in Austin, TX (7)
Support Analyst
Associate, Creator Partnerships
Senior Technical Support Analyst (DISCO Desk)
Deployment Engineer - Data (Contract)
VR App Developer Social Media Support Analyst
Senior Director, Revenue Operations
TX Support operation Analyst - data operations
Support Operation Analyst - Data Operations
Market Research Analyst, Market Intelligence
Remote Service Desk Technician - Level 1 - Intl (Philippines/Lat
Help Desk Analyst Salary in Austin
Help Desk Analysts working in Austin, TX make an average annual salary of $48K and a maximum annual salary of around $74K.
Job Description
Working as a Help Desk Analyst in Austin, TX
There are 7 Help Desk Analyst opportunities available in Austin, TX all with unique requirements.
A Help Desk Analyst's duties typically include primary duties such as answering phone calls, emails, and chats from customers. These contacts are related to problems with products or services. Help Desk Analysts also log all issues, track them until they are resolved, assign them to the correct department for resolution. They will also troubleshoot with customers directly sometimes.
Help Desk Analyst jobs near Austin, TX
Help Desk Analysts in Austin, TX Resume Data
Average Experience for Help Desk Analysts in Austin, TX
- More than 10 years: 61%
- 6-10 years: 30%
- 3-5 years: 8%
- 1-2 years: 1%
- Less than 1 year: 1%
Educational Background for Help Desk Analysts in Austin, TX
- Bachelors: 43%
- Diploma: 23%
- Associates: 20%
- Masters: 15%
- Doctorate: 0%
Top Skill for Help Desk Analysts in Austin, TX
- Technical support: 21%
- Attention to detail: 14%
- Customer focus & orientation: 13%
- Technical support: Customer situations: 12%
- Basic computer skills: 11%
- Customer service: 8%
- Work style: Reliability: 7%
- Analyzing data: 6%
- Sales skills: 5%
- Spreadsheets with Microsoft Excel: 5%
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