Flight Attendant Job Description

A flight attendant is a customer service role where you provide assistance, care, and safety to passengers while on board an aircraft. Flight attendants are responsible for ensuring that the aircraft is safe for boarding, providing food and beverages, assisting with boarding and disembarking, and helping to manage emergency situations.

• Greeting passengers and providing them with information about the flight.
• Ensuring the safety and security of passengers and crew.
• Assisting passengers with stowing luggage and finding their seats.
• Providing passengers with food and beverage service.
• Demonstrating emergency procedures and safety regulations.
• Responding to passenger inquiries and complaints.
• Assisting passengers with special needs.
• Performing pre-flight and post-flight duties.
• Maintaining cabin cleanliness and order.
• Completing paperwork and reports.

• Professionalism: Flight attendants must be able to maintain a professional attitude and demeanor at all times.
• Communication Skills: Flight attendants must be able to effectively communicate with passengers, crew members, and other personnel.
• Interpersonal Skills: Flight attendants must be able to interact with passengers in a friendly and courteous manner.
• Problem-Solving Skills: Flight attendants must be able to quickly and effectively solve any problems that may arise during a flight.
• Flexibility: Flight attendants must be able to adapt to changing circumstances and handle unexpected situations.
• Time Management: Flight attendants must be able to manage their time effectively in order to ensure that all tasks are completed in a timely manner.
• Physical Stamina: Flight attendants must be able to remain standing and walking for long periods of time.
• Attention to Detail: Flight attendants must be able to pay close attention to detail in order to ensure the safety and comfort of passengers.
• Stress Management: Flight attendants must be able to remain calm and composed in stressful situations.
• Customer Service: Flight attendants must be able to provide excellent customer service in order to ensure a pleasant experience for passengers.

A flight attendant's day-to-day duties involve ensuring passenger safety and comfort before, during and after a flight. They greet passengers, check tickets, provide pre-departure instructions and safety demonstrations, serve snacks and drinks, help with storage of carry-on items, answer questions and assist with any special requests. They also ensure compliance with any security regulations and check for any suspicious activity. On international flights, they may also provide foreign language assistance. After the flight, they clean up the cabin, help passengers disembark and take steps to prepare the cabin for the next flight.

Flight attendants require excellent customer service skills and the ability to effectively handle passengers, both in routine and emergency situations. Although flight attendant experience is highly preferred and often required, individuals with transferable skills and experience from roles in other industries may be a successful fit for becoming a flight attendant. Any job that involves direct customer service or working with the public in some capacity can be beneficial to those looking to break into the flight attendant world. Here are 10 compatible job titles:

• Hotel Manager Tour Guide
• Restaurant Server
• Flight Attendant Supervisor
• Customer Service Representative
• Retail Sales Associate
• Flight Dispatcher
• Flight Instructor
• Airline Ticket Agent
• Flight Attendant Trainer
• Cabin Crew Member