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Home>Job Descriptions>Front Desk Receptionist Job Description

Front Desk Receptionist Job Description

What Does a Front Desk Receptionist Do?

A front desk receptionist is a customer service representative who handles incoming calls, greets visitors, and provides administrative support. They are responsible for answering phones, scheduling appointments, maintaining records, and other administrative tasks.

Front Desk Receptionist Job Description Example

The Charleston Comfort Inn is looking for an energetic, detail-oriented front desk receptionist to join our hotel staff. We are a well-established hotel in the heart of Charleston looking for a dedicated team member with excellent customer service skills and organizational abilities to assist guests in a friendly and professional manner.

Duties and Responsibilities:

  • Greet guests visiting the hotel and provide them with necessary information
  • Check-in and check-out guests
  • Manage online, phone and in-person reservations
  • Answer inquiries and provide direction
  • Address customer's concerns in a timely manner
  • Process payments with accuracy
  • Handle all customer complaints
  • Balance accurate cash drawers
  • Update customer information in the system
  • Maintain an organized and clean front desk area

Work Hours and Benefits:

As a full-time position, hours for the front desk receptionist are from 8:00am to 5:00pm Monday to Friday. The Charleston Comfort Inn also offers competitive benefits for full-time staff such as paid time off, health insurance, and 401(K) retirement savings plan.

Qualifications:

  • At least 1-2 years of customer service experience
  • Proven ability to work in a fast-paced environment
  • Excellent communication and organizational skills
  • Ability to work efficiently and remain calm under pressure
  • Computer proficiency in MS Office and hotel management software
  • Good problem solving and decision making skills
  • High school diploma or equivalent

Training and Education:

Formal education in hospitality management or hotel receptionist experience is preferred but not required. The Charleston Comfort Inn will provide necessary on-the-job training and will also offer additional formal training courses as needed.

If you are an enthusiastic, customer-focused individual with a passion for hospitality, we would love to hear from you. Apply now to join our team and help make our guests’ stay a memorable one.

What to Include on a Front Desk Receptionist Resume or Job Posting

Common front desk receptionist responsibilities

  • Greeting visitors and directing them to the appropriate person or department.
  • Answering incoming calls and responding to inquiries.
  • Scheduling appointments and managing calendars.
  • Processing payments and handling cash transactions.
  • Maintaining accurate records and filing documents.
  • Updating customer databases and contact lists.
  • Providing general administrative and clerical support.
  • Assisting with special projects and other duties as assigned.
  • Ensuring the reception area is clean and organized.
  • Monitoring office supplies and ordering new items as needed.

Qualities & traits

  • Professionalism: A front desk receptionist should always be professional and courteous when interacting with customers and colleagues.
  • Communication Skills: A front desk receptionist should be able to communicate effectively with customers and colleagues, both verbally and in writing.
  • Organization: A front desk receptionist should be organized and able to multitask, as they will often be juggling multiple tasks at once.
  • Problem Solving: A front desk receptionist should be able to think on their feet and come up with creative solutions to customer problems.
  • Computer Skills: A front desk receptionist should have basic computer skills, as they will often be responsible for entering customer data into a computer system.
  • Customer Service: A front desk receptionist should be friendly and have excellent customer service skills, as they will be the first point of contact for customers.

What a typical day looks like for a front desk receptionist

A front desk receptionist is the face of an office building or other establishment, and is the first point of contact for visitors and customers. On a daily basis, a front desk receptionist might be responsible for answering incoming calls, responding to inquiries, routing requests to the appropriate department or personnel, updating records, organizing messages, and scheduling appointments. They must also greet visitors and customers warmly and assist customers in navigating the office or store. Other duties may include collecting payments, organizing and filing documents, scheduling meetings, running errands, and managing incoming and outgoing mail.

Compatible jobs and work history

Working as a front desk receptionist requires excellent customer service, organizational, and communication skills. These skills are used in a wide range of roles in a variety of industries, making it possible to become a front desk receptionist without specific experience in the role. For someone who wants to become a front desk receptionist, they may consider jobs in the following areas:

  • Sales Associate
  • Administrative Assistant
  • Customer Service Representative
  • Retail Associate
  • Office Manager
  • Call Center Representative
  • Food Service Worker
  • Hotel/Lodging Clerk
  • Concierge
  • Restaurant Host/Hostess

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