Home>Job Descriptions>Restaurant General Manager Job Description

Restaurant General Manager Job Description

What Does a Restaurant General Manager Do?

A restaurant general manager is responsible for overseeing all aspects of restaurant operations, from hiring and training staff to managing food and beverage ordering. They are also responsible for ensuring customer satisfaction, managing budgets, and creating marketing initiatives to attract new customers.

Restaurant General Manager Job Description Example

A high-end restaurant in Chicago is looking to hire an experienced restaurant general manager. The right individual will contribute to a collaborative and friendly team atmosphere with excellent customer service.

Duties and Responsibilities:

Greet customers as they enter the restaurant and provide personal attention
Supervise and manage staff, including hiring, discipline, and scheduling
Manage and oversee daily operations, including menus, ordering of supplies, and maintaining cleanliness
Lead the staff in resolving customer complaints and addressing issues
Create and implement cost-saving measures to improve operational efficiency
Ensure compliance with all health and safety standards
Establish and maintain standards of performance and customer service
Develop new initiatives and strategies to increase customer satisfaction, revenues, and loyalty

Work Hours and Benefits:

This position is full-time with flexibility to accommodate customer needs and restaurant operating hours. This position offers competitive salary and benefits, including paid vacation.

Qualifications:

5+ years experience in a restaurant environment
Strong leadership and organizational skills
Knowledge of restaurant operations and administrative procedures
Experience in cost management and financial reporting
Excellent customer service and communication skills
Proven record of leading and motivating a team

Training and Education:

A degree in hospitality, restaurant management, or business management is preferred, but not required. Relevant experience and knowledge can make up for lack of a related degree.

If you have a passion for the culinary industry and are an experienced restaurant general manager, please submit your application to be considered for this great opportunity. We look forward to meeting you!

What to Include on a Restaurant General Manager Resume or Job Posting

Common restaurant general manager responsibilities

Overseeing daily operations of the restaurant, including staffing, customer service, and financial management.
Developing and implementing strategies to increase customer satisfaction and loyalty.
Ensuring compliance with all health and safety regulations.
Developing and managing budgets and controlling costs.
Creating and implementing marketing and promotional campaigns.
Developing and maintaining relationships with vendors and suppliers.
Training and supervising staff, including hiring and firing.
Analyzing customer feedback and making necessary changes to improve customer experience.
Developing and implementing new menu items and specials.
Monitoring and evaluating staff performance.

Qualities & traits

Leadership: A restaurant general manager must be able to lead and motivate their staff to ensure the restaurant is running smoothly and efficiently.
Communication: A restaurant general manager must be able to effectively communicate with their staff, customers, and vendors in order to ensure everyone is on the same page.
Organization: A restaurant general manager must be able to organize and prioritize tasks in order to ensure the restaurant is running effectively and efficiently.
Problem-Solving: A restaurant general manager must be able to quickly and effectively solve any problems that arise in the restaurant.
Financial Management: A restaurant general manager must be able to manage the restaurant’s finances in order to ensure the restaurant is profitable.
Customer Service: A restaurant general manager must be able to provide excellent customer service in order to ensure customers have a positive experience.
Adaptability: A restaurant general manager must be able to quickly adapt to changing situations in order to ensure the restaurant is running smoothly.

What a typical day looks like for a restaurant general manager

A restaurant general manager is responsible for overseeing the daily operations of the restaurant. On any given day, they might be responsible for creating staff schedules, placing food and supply orders, managing food safety standards and regulations, handling customer service complaints, planning and executing marketing campaigns, and leading and motivating their staff. They must also ensure that the restaurant is gaining profits while still following health and safety procedures, as well as being aware of changes in the market. They must also keep up with customer trends and adjust their menu and service accordingly. It's a busy job and requires a great deal of multitasking and excellent leadership skills.

Compatible jobs and work history

A restaurant general manager is responsible for the overall success of a restaurant. They coordinate staff, oversee operations, manage budgets and inventory, and ensure customer satisfaction. Although having direct restaurant general manager experience is ideal, individuals with a background in related positions and industries can also be successful. Compatible job titles include:

Restaurant Manager or Supervisor
Food & Beverage Manager
Hospitality Manager
Kitchen Manager
Hotel Manager
Catering Manager
Banquet Manager
Bar Manager
Business Manager
Retail Store Manager

Similar Job Descriptions

Are you hiring? Our job description templates allow you to research, draft, and post your exciting job opportunity in minutes. Here are some jobs in the same industry as Restaurant General Manager: